What we're doing to keep or guests and team safe

WELCOME BACK, FRIENDS! WE’VE MISSED YOU!

As we open our doors and welcome you back for dine-in service, we’d like to first express our deep appreciation for your support over these past few months. From the bottom of all our hearts at Jeff Ruby Culinary Entertainment, thank you!

When you return, things may look a little different. The health and safety of our guests and team has always been our top priority and we’ve enhanced that focus even further. We’re in this together and, like always, we’re in it for the long term. We hope you’ll be OK with that as well.

Here is a summary of how we will work to provide a very safe environment for us all:

OUR PLEDGE TO YOU:

·    We will continue to be a leader in safe sanitation practices with all team members carefully following the high safety and sanitation standards required to operate a food service business in our state.

·    We have provided ServSafe® to each of our Corporate and restaurant-level managers in both front and back of house. Each are Level 2 certified, making us one of the only companies in the nation to achieve this status with such a large group of team members.

·    Employees will perform a daily COVID symptom assessment and stay at home if they are symptomatic. Additionally, they will have their temperature taken and will be sent home if symptoms are present.

·    All indoor and outdoor seating options will comply with the appropriate physical distancing and maximum party size guidelines.

·    Employees will wear facial coverings (except those exempted).

·    Employees will be frequently washing their hands.

·    Hand sanitizer or hand cleaning materials will be available in common areas.

·    We will require reservations and not allow walk-in guests to facilitate physical distancing protocols.

·    We will clean and sanitize regularly, including all high touch areas at least every two hours, before and also after each service. Additionally, we will clean and sanitize tabletops, chairs between each seating.

·    We will also be working extremely hard to ensure your time with us is comfortable and that you are treated like royalty. We want nothing more than for you to have an amazing, safe Jeff Ruby Experience!

WHAT WE ASK FROM YOU

·    If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (including a fever, cough, chills, muscle pains or shortness of breath), please help us keep everyone safe by declining to dine in and instead use our Curbside Takeout or Curbside Meal Kit options.

·    Please be prepared to provide phone and email contact information for everyone in your party so that we may contact you after your visit if necessary.

·    Please willingly follow the physical distancing and sanitary guidelines that have been put in place to protect you and our other guests and team members.

·    Please refrain from congregating in common areas inside the restaurant or joining another party seated separately from your own.

·    Please leave coats and umbrellas in your vehicle if possible.

·    To be as safe as possible, we are requesting that parties arrive on time and together. Due to seating and waiting room capacities, we may ask that you wait outside until your reservation time. We are happy to give you a call when your table is ready and a hostess will be at the door ready to assist you.

·    Please note that as of July 8th, the Ohio Department of Health has enacted an order mandating all individuals to wear face coverings whenever in public spaces. This includes all restaurants when entering & exiting the building and moving around inside the restaurant. Face coverings may be removed whenever guests are seated at their table. This order affects each of our Cincinnati and Columbus locations. City ordinances in Nashville also require guests in that city to wear masks at all businesses. In Louisville and Lexington, there are not current mandates requiring masks but we do highly encourage the practice. Thank you very much.

FAQ'S

How will you maintain physical distancing with other guests?
We will have a manager assigned to maintaining physical distancing throughout each service. This team member will maintain party sizes, physical distance and proper sanitation throughout the restaurant.
Do I have to wear a mask?

Guests of our Cincinnati, Columbus and/or Nashville locations are required by either state mandate or city ordinance to wear masks. Lexington and Louisville in Kentucky have no such legislated mandate however we do recommend face coverings to keep our team and our guests as safe as possible.

Do you have touchless payment options?
At this point in time we do not but this is an option we are exploring
Why arent you wearing gloves?

We've had and will always have strong hand washing practices. The State Restaurant Associations have mentioned that it is actually safer to wash hands frequently and not to wear gloves as it imposes a greater risk of cross contamination if not used properly.

Is it safe to use valet?
Our valet staff have been fully trained and have a robust SOP in place to ensure the safety of our guests. 
Where can I review your plan?
You can view our safety precautions and plans on our website and inside our restaurants.
Are you taking guest temperatures?
We are not. We are recommending the guests do this before they leave their house and reschedule their visit if they show any COVID-19 symptoms.
Are you taking employee temperatures?
Yes. We are taking employee temperature's and conducting a daily heath assessment before every shift. If an employee has a temperature of 100.4 or higher or exhibiting other COVID-19 symptoms, they will be sent home.
What should guests do if they have COVID-19 related questions?
We have our safety precautions listed on our website and thoughout the restaurant. If a guest is concerned or has questions they should please alert a manager immediately.
Can I make 2 reservations for 10 guests (20 total)?

Regulations around maximum party size are constantly changing throughout the current pandemic period. For the most accurate information, please call your preferred Jeff Ruby location and speak to a Sales and Relationship Manager who will be able to assist.

What if I only want to dine outdoors?
Weather and space permitting, we will do our best to accommodate guest requests at each of our restaurants featuring a dining patio or outdoor area.
Can you call me when my table is ready?
Yes, if guest is waiting for their table to become available, we can call to alert that the table is ready.
What if reservations aren't available?
Due to limited seating capacities we have limited availability. If we have availability we will always accommodate our guests.
Is the entire menu available for takeout?
Yes! Everything on our menu is available for takeout except Oysters and Ice Cream.
Can I have steaks shipped?
Currently we are not shipping steaks but it is something we are exploring.
May I make a change to curbside/takeout order?
Guests will not have an option to change their order online. To make a change, please reach out to the restaurant and the manager can make the adjustment.
Are you taking walk-ins?
We will be unable to accept walk-in guests. Reservations are required.
Can I pay for curbside/takeout with gift card?
Yes, but only through our online platform. We are unable to accept credit card or gift card payments over the phone, by text or email.
Can I book a private event?

Yes. We are accepting private event bookings! For more information, please contact a Sales Manager at your preferred location.

Can I buy seasoning in the restaurant?
Yes and it is a perfect time for grilling!
Will there be live entertainment?
Currently we do not have live entertainment, however we are looking forward to bringing it back when it is safe to do so. We will, though, have house music playing to add to the overall experience.
What if another guest is coughing at a nearby table?
Please alert your server so they can inform a manager. The Manager is trained to make sure 6 feet physical distancing is in effect to keep our guests as safe as possible.
How is your lobby/waiting area set up?
We will have dedicated managers enforcing 6 feet of physical distancing. 
Has anyone on your staff had Covid-19?
If an employee does test positive we will inform our guests and employees per Health Department standards.
What happens when a guest pulls a chair up to another group (already at 10 people)?
Our trained managers will politely handle this situation and ask the guest to leave the table to comply with Health Department guidelines.
What if a staff member gets Covid-19?
We will follow proper protocol and inform the local health department. They will not be allowed to return until they have passed CDC guidelines.
How is your Curbside Takeout and Meal Kit service set up?
Guests may view the menu and place an order at https://jeffrubys.alohaorderonline.com. From there, a pickup time can be selected and the order is then paid and reserved. Upon arrival for pickup, a uniformed team member will bring the guest's order to their car and place it in their trunk.